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Rocksmith Remastered

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Also Available on MAC

Rocksmith Order Returns

I bought directly from Rocksmith.com. What is your refund policy?

If you bought from the Amazon.com website, Steam, Xbox LIVE, PlayStation Network, or any retailer, please contact that retailer for their specific return policy.

If you bought directly from us here on the Rocksmith.com online store then returns are allowed within 30 days of purchase of an available product (from the date of billing). To be returned, the product must be in its original unopened packaging, in new condition with all original contents.

Exceptions: All sales on PSN, Mac and PC digital content are final. Video games, computer games, computer software, and merchandise may NOT be returned if opened, unsealed, washed, worn, or non-defective. These items may only be exchanged for the same item if it is available on the store or if the original is defective.

Ubisoft reserves the right, however, to offer refunds under exceptional circumstances at its sole discretion.

I bought directly from Rocksmith.com. How do I request a refund?

If you bought from the Amazon.com website, Steam, Xbox LIVE, PlayStation Network, or any retailer, please contact that retailer for their specific return policy.

If you bought directly from us here on the Rocksmith.com online store, you can request a refund by contacting the Ubi Shop support team toll free at 1-888-824-7038 (Monday through Friday, 9am to Midnight EST), and speak with a Ubi Shop support representative.

When contacting Ubi Shop support please have your order number ready.

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